Online services update
Old Machar Medical Practice – Press Release
As Scotland begins its (hopefully) final path down the easing of lockdown restrictions we would like initially to say a huge “Thank-you” to our patients for bearing with us during these difficult times. We have gone through huge rapid changes in our method of working over these past several months!
As we move forward the Partners of the practice have considered at length our ongoing pattern of working. For the past 14 months we have been able to offer a nearly global “within 2 working days” service to our patients looking for medical advice – predominantly remotely using eConsult, telephone, and video consultations. However, at the same time, we have maintained the ability to see face-2-face patients that have needed procedures and examinations. During this time, using this “remote first” method of working we have seen huge benefits to patients and staff with this ability to deal with issues and concerns much more efficiently than our pre-Pandemic model which did result in regular lengthy delays of sometimes several weeks to see a medical practitioner.
So, we have decided to continue forward with the predominant “remote first” method of contacting the practice for medical advice. We plan to continue to encourage patients with most medical complaints or administrative issues to initially complete the appropriate eConsult via our practice website (www.oldmachar.co.uk) and you will receive a response within 2 working days for clinical matters and 3 working days for admin matters. If you feel that your medical issue is not suitable for eConsult, or you are unsure as to the best method of receiving medical advice, or you would prefer not to use the eConsult system then please contact our front-line administration staff via telephone (0345-337-0510) and they will assist you in organising the most appropriate assessment method for your problem. Our front-line administration staff will ask you for a brief description of your medical issue so they can make the most appropriate recommendation for your care options.
Nursing appointments can be made in the usual manner by contacting our administration staff on 0345-337-0510.
Partners of the Old Machar Medical Practice.