Patient Rights and Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.  

We will:

Ensure our patients have 24-hour access to medical advice.

Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.

Work in partnership with you to achieve the best medical care possible.

Involve you and listen to your opinions and views in all aspects of your medical care.

Regard the prevention of disease, illness and injury as a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

Let us know if you intend to cancel an appointment or are running late.

Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.

Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

We would respectfully ask that you:

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

Old Machar Medical Practice's Statement on Violent Behaviour

Zero Tolerance policy

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

Send mail to ? Old Machar Medical Practice Administrator with comments about this web site.  Please do NOT sent any medical questions via email.  The practice are unable to answer any medical questions via email due to security issues.

Disclaimer: The information given in these pages is provided for information only.  Whilst every care has been taken to ensure that the information is accurate, the author cannot accept responsibility for any errors or omissions which have occurred and no responsibility will be taken by the author for events arising from use of the information provided.  Although the advice for patients is as comprehensive and accurate as possible, it is only general and should not be used as a substitute for the patient consulting their own doctor.

The Old Machar Medical Practice is not responsible for the content of external Internet sites.  These links are provided as a convenience to the visitor and their inclusion does not imply our endorsement.