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THE OLD MACHAR MEDICAL PRACTICE
THE OLD MACHAR MEDICAL PRACTICE
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General ServicesAppointments:All patients are seen by appointment only. "Routine" Appointments: We provide 10-minute appointment slots which are pre-book-able usually up to 1 month in advance. Our routine appointment times are on display in each surgery. Further details re appointment times can also be found by clicking here. "Emergency" Appointments: We provide a limited number of 5-minute appointment slots which are made available first thing each morning for urgent/emergency issues that cannot wait for a normal routine appointment and must be seen that day. These are allocated on a first come - first served basis. As these are for emergency issues only these appointments will be allocated strictly in time order - it will not be possible to negotiate regarding timing and/or which doctor you see. Please try to telephone before 10:00am with emergency appointment requests. Home Visits:Good diagnostic and treatment facilities are available at the surgery and, if you are able to get there, we can treat you more effectively. In general, home visits are only intended for those who are too ill to come to the surgery. If you do not have a car, you should arrange a lift from a relative or friend or take a taxi. There are few, if any, illnesses which can be made worse by a short car journey. If a visit is medically necessary, we will be
pleased to arrange this. If you require a home visit please contact the
receptionist. Please give the receptionist details so that the doctor can assess
the urgency of the call. Please note that the visiting doctor may not
be your usual doctor. Emergencies:In life-threatening emergencies, such as severe bleeding, collapse, unconsciousness or severe chest pain, telephone "999" for an ambulance. Out of Hours:Between 6pm and 8am Mon-Fri, and 6pm Fri-8am Mon, the surgery is closed. In order to obtain medical advice at these times, please call either the normal surgery number or 08454-242424 to access NHS 24. A receptionist in the emergency call centre will answer your call. They will either: 1) Arrange for you to speak to a doctor or nurse 2) Invite you to attend the centre to be seen by the doctor. 3) Arrange a home visit if you are too ill to visit the centre. Transport to and from the centre is available if you cannot arrange this yourself. Please take a leaflet for further details from reception. Out of hours cover is now the responsibility of NHS Grampian. Further advice and information can also be obtained from NHS24, whom you can call direct on 08454 24 24 24 or visit www.nhs24.com. Please note that out of hours cover is not a "walk-in service". You must call NHS 24 for advice first. Enquiries:Telephone enquiries are dealt with between 11:00am and 4:00pm, when our lines are less busy. Our receptionists will be able to advise you when best to call if you wish to speak to a doctor and they can give certain laboratory results and other information over the telephone. Please remember that they may have to ask questions to establish your identity; assess the best course of action for your problem; or obtain details to pass on to the doctor. Such questions are meant to help you and are not designed to be obstructive or intrusive. In order to ensure patient confidentiality our staff will not give results or information to anyone other than the patient. Regular (Repeat) Prescriptions:If you are taking regular drugs, these may be obtained in any of the following ways. Please order in plenty of time, and allow us two working days from receipt of your order until you pick the prescription. By Post: The right hand side of your last prescription gives details of your current drugs. Tick the items you require and post the slip to us. If you enclose a stamped address envelope we will post your new prescription back to you. Otherwise, you may collect it two working days after receipt of the request. In Person: Leave your request in the box alongside the reception desk. Use either the right-hand side of your last prescription, or the request slips beside the box. Our receptionists will be pleased to help you if you have any problems. By Telephone: The prescription request lines (click here for details) are open 24 hours a day. Before making your call please ensure you have the following information to give our answer machine: Your NAME, your DATE OF BIRTH, your TELEPHONE NUMBER, and the ITEMS YOU REQUIRE. We cannot accept prescription requests on our normal lines which must be kept clear for appointment requests and emergency calls. Via your Local Pharmacy: Some local pharmacies provide an ordering and collection service. Further details can be obtained from your local pharmacy. Sick Lines:You are responsible for self certification for the first SEVEN DAYS of any illness (including Sundays) and forms SC2 (or your own employers equivalent) should be provided by your employer. Self employed or unemployed persons should complete form SC1, which is available at local post offices and benefits offices. For other certificates, our doctors are legally obliged to see the patient before they sign one of these, and you will have to make an appointment if you wish to obtain a certificate. For extension certificates, please ensure that you request an appointment in good time, before the existing one runs out.
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Send mail to ?
Old Machar Medical Practice Administrator with
comments about this web site. Please do NOT sent any medical questions via
email. The practice are unable to answer any medical questions via email
due to security issues.
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